Privacy Policy

1. Who We Are

This Privacy Policy explains how information may be collected, used, stored, protected and disclosed when you use the FinPay website, application and related services.

2. Information We Collect

Account Information

When you register or maintain an account, FinPay may collect information such as your name, email address, mobile number, country, account preferences and login-related information.

Identity and Verification Information

Where verification is required, FinPay may collect identity documents, address information, photographs, verification results, bank-account information and other information needed to establish or verify an account.

Transaction Information

FinPay may collect information relating to deposits, withdrawals, transfers, payments, transaction references, wallet activity, digital-asset transactions, account balances and transaction history.

Technical and Security Information

Information such as IP address, browser type, device information, operating system, access times, session information, security events and diagnostic information may be collected to operate, protect and improve the platform.

3. How We Use Information

Information may be used to:

• Create and administer customer accounts.
• Provide requested FinPay services.
• Verify identity and account information.
• Process and record transactions.
• Protect accounts and detect unauthorized activity.
• Investigate fraud, abuse or suspicious activity.
• Provide customer support.
• Send security, verification and transaction communications.
• Maintain and improve the reliability and performance of the platform.
• Meet applicable legal, regulatory and compliance obligations.

4. Legal and Operational Grounds

Depending on the circumstances and applicable law, information may be processed because it is necessary to provide a requested service, administer an account, protect the platform, comply with a legal obligation, protect legitimate interests or because you have provided consent where consent is required.

5. Identity, KYC and Verification Data

Verification information may be used to confirm the identity of an account holder, establish account ownership, assess eligibility for a service, prevent fraud and support applicable compliance requirements.

Access to verification information should be limited to personnel and service providers who require it for legitimate operational, security, verification or compliance purposes.

6. Transaction and Financial Information

Transaction information may be retained to maintain accurate account records, provide transaction history, resolve disputes, investigate suspicious activity, protect customers and satisfy applicable record-keeping requirements.

7. Cookies and Similar Technologies

FinPay may use cookies and similar technologies for authentication, session management, security, preferences, analytics and website functionality. Some cookies may be necessary for the website or account features to operate.

8. Sharing Information

FinPay may share information where reasonably necessary to provide a requested service or operate the platform. This may include service providers supporting hosting, communications, identity verification, payment processing, transaction processing, security, analytics and technical infrastructure.

Information may also be disclosed where required by applicable law, lawful government request, court order, fraud investigation or other lawful process.

9. International Processing

Depending on the location of FinPay infrastructure and service providers, information may be processed or stored in countries other than the country in which you reside. Where applicable law requires safeguards for international transfers, appropriate safeguards will be used.

10. Data Security

FinPay uses reasonable technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, loss or destruction. These measures may include access controls, authentication, secure transmission, password hashing, monitoring and other security practices appropriate to the information and service.

No internet service can guarantee absolute security, and customers should also protect their own devices and credentials.

11. Data Retention

Information may be retained for as long as reasonably necessary for account administration, transaction records, security, customer support, dispute handling, fraud prevention and applicable legal or compliance requirements.

Retention periods may differ depending on the type of information and the reason it is held.

12. Your Privacy Rights

Depending on your location and applicable law, you may have rights to request access to personal information, correction of inaccurate information, deletion, restriction of processing, objection to certain processing, portability or withdrawal of consent where consent is the applicable basis.

Requests may be subject to identity verification and to legal exceptions or limitations.

13. Children's Privacy

FinPay services are intended for individuals who are legally eligible to use the relevant service. FinPay does not knowingly collect personal information from children where such collection is prohibited by applicable law.

14. Communications

FinPay may send account-related communications such as verification codes, login alerts, transaction notifications, service notices and security messages. These communications are part of operating and securing the account.

15. Marketing Communications

Where marketing communications are offered, customers may be provided with an appropriate way to opt out, subject to messages that are necessary for account security, service operation or legal requirements.

16. Third-Party Links

The FinPay website may contain links to third-party websites or services. FinPay is not responsible for the privacy practices of websites that it does not operate. Customers should review the privacy notice of any third-party service before providing information.

17. Changes to This Privacy Policy

FinPay may update this Privacy Policy when its services, technology, legal requirements or privacy practices change. The updated version will be published on the website with its applicable effective date.

18. Contact Us

For privacy questions or requests, contact support@finpay.digital.

Effective Date: 06 June 2022
Last Updated: 06 June 2022